At Soorya Home Care, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect information when you use our website, mobile application, products, wallet services, KYC verification, order services, and related features.
By using Soorya Home Care, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information depending on the services you use.
Personal Information
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Full name
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Mobile number
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Email address
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Date of birth
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Gender
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Profile details
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Login details
Delivery and Address Information
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Delivery address
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City
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State
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Pincode
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Location details when voluntarily used for delivery support
Order and Shopping Information
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Products viewed or ordered
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Cart details
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Order history
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Payment status
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Delivery status
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Return or cancellation details
KYC Information
For wallet withdrawal or payout verification, we may collect:
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KYC name
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Date of birth
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Document type
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Document number
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Address details
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Front and back document images
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Selfie or holding ID image
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Admin verification status and remarks
Bank and Withdrawal Information
For payout or wallet withdrawal processing, we may collect:
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Bank name
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Account holder name
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Account number
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IFSC code
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Withdrawal request details
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Payment reference or UTR details
Device and App Information
We may collect limited device or app-related information such as:
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App version
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Device type
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Notification token
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Login session information
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Basic technical logs for security and troubleshooting
How We Use Your Information
Soorya Home Care uses collected information to:
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Create and manage user accounts.
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Process orders and payments.
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Deliver products to customers.
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Provide order tracking and customer support.
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Manage wallet balance, rewards, and transaction records.
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Verify KYC documents for withdrawal requests.
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Process bank withdrawal or payout requests.
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Send order, payment, delivery, wallet, and account notifications.
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Improve app performance, security, and user experience.
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Prevent fraud, misuse, unauthorized access, and policy violations.
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Comply with legal, tax, accounting, and regulatory requirements.
Payment and Wallet Information
Soorya Home Care may use payment gateways, UPI, COD, wallet balance, or other available payment methods to process orders.
We do not store sensitive card details such as full card number, CVV, or payment passwords. Online payments are processed through authorized payment service providers.
Wallet balance, rewards, commissions, and withdrawal records are maintained for transaction tracking, user support, audit, and settlement purposes.
KYC and Bank Details
KYC and bank details are collected only where required for wallet withdrawal, payout verification, fraud prevention, and account security.
Users must provide accurate and valid KYC and bank information. Incorrect or false information may result in rejection of KYC, delay in payment, suspension of withdrawal facility, or account restriction.
Sharing of Information
We may share necessary information only with trusted parties for service delivery and business operations, such as:
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Payment gateway providers
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Delivery partners
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Hosting and cloud service providers
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Notification service providers
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Customer support or verification teams
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Legal, tax, regulatory, or government authorities where required by law
We do not sell your personal information to advertisers or unrelated third parties.
Data Security
We use reasonable technical and organizational measures to protect user information from unauthorized access, misuse, alteration, or loss.
However, no online system is completely risk-free. Users are responsible for keeping their login credentials, OTPs, passwords, and device access secure.
Data Retention
We retain user information for as long as required to provide services, maintain transaction records, comply with legal obligations, prevent fraud, resolve disputes, and support business records.
KYC, wallet, payment, order, and withdrawal records may be retained for legal, accounting, audit, and security purposes.
When data is no longer required, it may be deleted, anonymized, or archived as per applicable business and legal requirements.
User Rights and Choices
Users may request support for:-
Updating profile information
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Correcting address or contact details
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Reviewing order or wallet records
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Requesting account deletion
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Requesting clarification about data use
Some information may be retained even after account deletion if required for legal, financial, tax, fraud prevention, dispute resolution, or audit purposes.
Notifications
Soorya Home Care may send notifications related to:-
Orders
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Payments
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Delivery updates
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Wallet activity
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KYC status
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Withdrawal status
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Offers and service updates
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Account security
Users may manage app notification permissions through their device settings.
Children’s Privacy
Soorya Home Care services are intended for general users and customers. Users should provide accurate information while creating an account or placing orders.
If we become aware that personal information has been provided inappropriately or without required consent, we may delete or restrict the relevant account or data.
Third-Party Services
Our website and app may use third-party services such as payment gateways, delivery systems, analytics tools, cloud hosting, and notification services.
These third-party services may process limited information as necessary to provide their services. Their use of information is governed by their own policies.
Changes to This Privacy Policy
Soorya Home Care may update this Privacy Policy from time to time. Updated versions will be posted on our website or app.
Continued use of our services after updates means you accept the revised Privacy Policy.
Contact Us
For privacy-related questions, data requests, complaints, or support, please contact us:
Soorya Home Care
Website: https://sooryahomecare.in
Email: support@sooryahomecare.in
Mobile : +91 95133 03665
Our Commitment
At Soorya Home Care, we are committed to protecting your information and using it responsibly to provide safe, reliable, and customer-focused services.
Soorya Home Care
“Quality You Can Trust, Care You Can Feel.”